24/7 Towing and Roadside Assistance in Austin, TX

Need a tow or roadside help in Austin? Ozark Roadside accepts service requests 24 hours a day, 7 days a week for emergency towing, jump starts, flat tire changes, vehicle lockouts, emergency fuel delivery, and battery help.

Call for towing or roadside assistance: 888-375-9792
Request service online: Submit a service request

Provide your exact location, vehicle information, and requested service when you contact dispatch. These details help determine service availability, the appropriate equipment, current pricing, and an estimated arrival time.

For a collision involving injuries, a vehicle fire, a fuel leak, or a vehicle blocking an active traffic lane, call 911 before contacting a towing or roadside provider.

Emergency Towing in Austin

Request emergency towing when your vehicle cannot be driven safely or when roadside assistance will not resolve the problem.

Towing may be appropriate when:

• Your vehicle will not start after battery assistance.
• A mechanical problem makes the vehicle unsafe to drive.
• Tire or wheel damage prevents safe travel.
• The vehicle needs transportation to a repair shop, dealership, home, or another permitted destination.
• A roadside service cannot safely address the problem at your location.

When requesting a tow, provide:

• The vehicle year, make, and model
• Your exact pickup location
• The vehicle's current condition
• Whether the wheels roll and the steering operates
• Whether the vehicle is all-wheel drive or four-wheel drive
• Your intended towing destination, if known
• Any parking-garage, gate, clearance, or access restrictions

Tell dispatch if the request involves an electric vehicle, low-clearance vehicle, collision damage, missing keys, damaged wheels, a parking structure, or a vehicle positioned away from a normal paved roadway. These circumstances may affect the required towing method.

Requests involving commercial trucks, buses, RVs, motorcycles, trailers, heavy equipment, rollovers, load shifts, rotator recovery, or off-road recovery require specialized equipment. Do not assume those services are available unless dispatch specifically confirms them.

Roadside Assistance Services in Austin

Roadside assistance may be able to resolve your problem without towing. Available service depends on the vehicle, location, conditions, and provider availability.

Battery Jump Starts and Battery Help

Ozark Roadside provides jump-start assistance for common 12-volt starting problems.

When requesting battery help, tell dispatch what happens when you try to start the vehicle. Useful details include clicking sounds, dim lights, dashboard warnings, or a complete loss of electrical power.

If the vehicle does not start after a jump attempt, towing may be needed.

Battery help does not automatically include:

• On-site battery replacement
• Battery registration or programming
• Alternator or starter repair
• Advanced electrical diagnosis
• High-voltage electric-vehicle battery repair

Any service beyond a standard jump start must be confirmed before service is assigned.

Flat Tire Changes

If you have a safe, usable spare tire, Ozark Roadside can coordinate removal of the damaged tire and installation of the spare.

Tell dispatch if:

• The vehicle does not have a spare tire.
• The spare is damaged or underinflated.
• A locking lug-nut key is missing.
• The lug nuts, wheel, or wheel studs appear damaged.
• The vehicle is on a slope, soft shoulder, or unstable surface.
• The vehicle is close to moving traffic.

A standard tire change is not the same as tire repair or mobile tire replacement. If you do not have a usable spare, describe the situation so towing or another available option can be considered.

Vehicle Lockout Assistance

Ozark Roadside provides vehicle-entry assistance when keys are locked inside the passenger compartment or access to the vehicle is otherwise blocked.

Vehicle design, security systems, lock condition, and key location can affect whether entry service is appropriate.

Standard vehicle lockout assistance does not automatically include:

• Replacement-key cutting
• Key-fob programming
• Ignition repair
• Broken-key extraction
• Trunk-only entry
• Residential or commercial locksmith work

Provide the vehicle year, make, model, and key location when requesting service.

Emergency Fuel Delivery

If your vehicle runs out of fuel, Ozark Roadside can coordinate delivery of a limited emergency fuel supply.

Tell dispatch whether the vehicle requires gasoline or diesel and disclose any special fuel requirement. Confirm the available quantity, service charge, and fuel charge before authorizing delivery.

If the vehicle does not start after fuel is added, battery assistance or towing may be required.

How to Request Service

1. Call or submit an online request

Call 888-375-9792 or use the online service request form.

For an active roadside emergency, calling allows you to explain safety concerns and location details directly.

2. Provide an exact location

A street address is best when one is available.

When requesting help from a highway, provide:

• The highway name or number
• Your direction of travel
• The nearest exit
• A nearby mile marker or cross street
• Whether the vehicle is completely outside the traffic lane

A location-sharing link may help when you do not know the exact address.

3. Describe the vehicle and problem

Provide the vehicle year, make, model, color, drivetrain when known, and current condition.

State whether you need:

• Emergency towing
• A battery jump start
• Battery help
• A flat tire change
• Vehicle lockout assistance
• Emergency fuel delivery

4. Confirm the service details

Before authorizing service, confirm:

• The service being provided
• The current quoted price
• What the quote includes
• Possible mileage or special-equipment charges
• The estimated arrival time
• The towing destination, when applicable
• Accepted payment methods

5. Remain available by phone

Dispatch or the assigned provider may need additional directions, vehicle details, or access instructions. Keep your phone available and report any change in your location or vehicle condition.

Austin Roads and Highway Service Requests

Austin service requests commonly originate near major routes such as:

• Interstate 35
• US Highway 183
• US Highway 290
• State Highway 71
• Loop 1, commonly called MoPac

When requesting assistance from one of these roads, provide your direction of travel and the nearest exit or cross street. Do not rely on the highway name alone.

TxDOT also operates a separate, free Highway Emergency Response Operator program on designated Austin-area roads. TxDOT currently lists portions of I-35, US 183, 183A, 183 Toll, US 290, 290 Toll, SH 71, and Loop 1 as HERO corridors.

HERO is not operated by or affiliated with Ozark Roadside. Its routes, services, and operating hours may differ by corridor. Review the current Austin HERO roadside assistance information for official coverage details.

Ozark Roadside requests outside Austin city limits depend on the exact location and available provider coverage. Contact dispatch before relying on service in a nearby city or community.

Austin Towing and Roadside Pricing

Towing and roadside-assistance prices vary because each request has different requirements.

Factors that may affect pricing include:

• The requested service
• Your exact location
• Towing mileage and destination
• Vehicle size, drivetrain, and condition
• Required towing or roadside equipment
• Parking-garage or property access
• Difficult loading conditions
• Traffic, weather, and road closures
• Special handling requirements

Request the current quote for your situation and confirm what it includes before authorizing service.

Do not assume that a base quote includes additional towing mileage, tolls, storage, fuel, difficult recovery, special equipment, or services added after the provider arrives.

Estimated Arrival Times

There is no single responsible arrival-time promise for every Austin service request.

An estimated arrival time can be affected by:

• Your exact location
• Austin traffic conditions
• Weather and road closures
• The type of service requested
• Vehicle and equipment requirements
• Provider availability
• Safe access to the vehicle

Dispatch should provide the current estimate after receiving your location, vehicle details, and requested service.

An estimated arrival time is not the same as a guaranteed arrival time. Keep dispatch informed if your circumstances or location change.

Roadside Safety While You Wait

Move the vehicle completely out of an active traffic lane when it is safe and legally possible. Turn on the hazard lights and remain alert to approaching traffic.

Do not attempt a tire change, vehicle entry, repair, or towing preparation in an unsafe position.

Avoid standing:

• In an active traffic lane
• Between your vehicle and another vehicle
• Beside traffic without a protective barrier
• Directly in front of or behind a disabled vehicle on a slope

Call 911 when:

• Someone is injured.
• The vehicle is blocking moving traffic.
• There is a fire or fuel leak.
• The vehicle is in immediate danger of being struck.
• Police, fire, or emergency medical assistance is required.

Tell dispatch immediately if the vehicle is in a dangerous position.

Frequently Asked Questions

Does Ozark Roadside provide 24/7 towing in Austin?

Towing and roadside-assistance requests are accepted 24 hours a day, 7 days a week. Actual provider, vehicle, and equipment availability is confirmed for each request.

What services are available in Austin?

Current services include emergency towing, battery jump starts, battery help, flat tire changes, vehicle lockout assistance, and emergency fuel delivery.

How quickly can a tow truck or roadside provider arrive?

Arrival times vary based on location, traffic, weather, requested service, vehicle requirements, and available providers. Dispatch provides the current estimate after reviewing the request.

How much does towing or roadside assistance cost?

Pricing depends on the service, location, towing distance, vehicle condition, required equipment, and access conditions. Confirm the current quote and possible additional charges before authorizing service.

Can I request assistance from I-35 or MoPac?

You can request service from Austin highways, including I-35 and Loop 1/MoPac. Provide your direction of travel, nearest exit or cross street, and whether the vehicle is safely outside the traffic lane. Safe access and service availability must be confirmed.

Can you change a tire when I do not have a spare?

A standard roadside tire change normally requires a safe, usable spare tire. Tell dispatch if you do not have one so towing or another available option can be considered.

Does battery help include installing a replacement battery?

Replacement, delivery, testing, programming, and installation should not be assumed. Describe the battery problem and confirm the exact service before dispatch.

Does this page promise heavy-duty towing or rotator recovery?

No. Requests involving commercial trucks, buses, heavy equipment, rollovers, load shifts, or rotator recovery require specialized equipment and must be specifically confirmed with dispatch.

What information do I need when requesting a tow?

Provide your exact location, vehicle year and model, vehicle condition, drivetrain when known, wheel and steering condition, access restrictions, and intended towing destination.

Is TxDOT HERO the same as Ozark Roadside?

No. HERO is a separate TxDOT roadside-assistance program operating on designated Austin-area corridors. Its services, coverage, and hours are determined by TxDOT.

Request Towing or Roadside Assistance in Austin

For 24/7 towing or roadside assistance in Austin, call Ozark Roadside or submit an online request.

Phone: 888-375-9792
Online: Request towing or roadside assistance

Have your exact location, vehicle information, requested service, and towing destination ready when you contact dispatch.